Our refund and returns policy lasts 14 days. Refund or exchange will not be offered after 14 days.
To be eligible for a return, your item must be unused, in the same condition and original packaging that you received it. Return must be requested within 7 days of receipt of product. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bwbrandofficial.com
Sale items
Only regular priced items will be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@bwbrandofficial.com} and send your item to: {290 Springfield Avenue, Suite 3691, Newark NJ 07103}.
Shipping returns
To return your product, you should mail your product to: {290 Springfield Avenue, Suite 3691, Newark NJ 07103}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact Information
For questions about returns and refunds, please contact our customer service via:
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- Email: support@bwbrandofficial.com
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- Phone:
1 (732) 487-5624
- Phone:
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- Return Address:
290 Springfield Ave Unit 3691
Newark, NJ 07103
- Return Address:
Return Window
Customers reserves the right return the product within 14 days of receipt.
Return Instructions
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- Return Notification: To initiate a return, contact our customer service at support@bwbranofficial.com with your order number and a detailed reason for the return.
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- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
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- Safely pack the item in the original packaging with all labels and tags still attached.
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- Include the return authorization form and any necessary supporting documents or images.
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- Return product using a trackable shipping service or purchasing shipping insurance.
Return Costs
Customers are responsible for return shipping costs.
Specific Return and Refund Conditions
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- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14days, provided it is unused, undamaged, and in the original packaging.
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- Defective Goods: If the product arrives defected, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
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- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
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- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
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- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
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- Cancellation After Order: You can cancel your order before it is ships. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 14 days. Simply ensure it is in the original packaging. Customer will cover the shipping cost.
Timelines
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- Return Window: Returns must be reported and shipped within 14days of receiving the product.
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- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
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- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
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- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
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- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
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- Custom or Personalized items
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- Sale or Clearance Items
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- Jewelries
Return Address
Send all returns to:
BW Brand Luxe – Bwbrandofficial.com
Mailing Address: 290 Springfield Ave Unit 3691, Newark NJ 07103
Questions?
Visit our FAQ page or contact our customer service
If you have any questions about our refund policy or would like to inquire about the status of your refund, please feel free to contact our customer service team. We’re happy to assist you.
We are here to help you and ensure you have a positive BW Brand Luxe experience.
Thank you for shopping!