1. What is BW BRAND LUXE return policy?
We accept returns within 14 days of delivery. Items must be unused, undamaged, and
returned in their original packaging.
2. How do I request a return?
To initiate a return, please contact our customer service team at
support@bwbrandofficial.com with your order number and reason for return.
3. How long does it take to receive a refund?
Once your return is received and inspected, approved refunds are processed within 14
business days to the original payment method.
4. Are sale items refundable?
No. Sale and clearance items are final sale and cannot be refunded.
5. What if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and
include photos of the damage so we can assist you promptly.
6. What if I receive the wrong product?
If you receive an incorrect item, contact our support team and we will arrange a
replacement or appropriate resolution.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged,
defective, or incorrect.
8. Can I cancel my order?
Orders may be canceled before shipment. Once an order has shipped, the standard return
process will apply.
9. What items cannot be returned?
The following items are non-returnable:
• Sale or clearance items
• Custom or personalized items
• Jewelry products
10. How can I contact customer support?
For assistance, please contact: support@bwbrandofficial.com
11. How long does shipping take?
Shipping times may vary depending on your location and selected shipping method. Customers will receive tracking information once orders are processed and shipped.
12. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on destination.
13. Are your products suitable for all hair types?
Our products are designed to work with a variety of hair textures and styles. Individual results may vary depending on hair type and usage.
14. Are your lash products reusable?
Yes. With proper care and storage, our lash products can be reused multiple times.
15. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
16. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.