1. What is BW BRAND LUXE return policy?
Due to the hygienic and personal-care nature of our products, returns and exchanges are not accepted. If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery with clear photographs of the item and packaging so we can assist you.
2.How do I request a replacement?
To request a replacement, please contact our customer service team at
support@bwbrandofficial.com with your order number and reason for return.
3. What if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and
include photos of the damage so we can assist you promptly.
4. What if I receive the wrong product?
If you receive an incorrect item, contact our support team and we will arrange a
replacement or appropriate resolution.
5. Can I cancel my order?
An order can only be cancelled before it ships.
10. How can I contact customer support?
For assistance, please contact: support@bwbrandofficial.com
11. How long does shipping take?
Shipping times may vary depending on your location and selected shipping method. Customers will receive tracking information once orders are processed and shipped.
12. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on destination.
13. Are your products suitable for all hair types?
Our products are designed to work with a variety of hair textures and styles. Individual results may vary depending on hair type and usage.
14. Are your lash products reusable?
Yes. With proper care and storage, our lash products can be reused multiple times. Hygiene must be maintained.
15. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
16. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.