Due to the hygienic and personal-care nature of our products, returns and exchanges are not accepted. If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery with clear photographs of the item and packaging so we can assist you.
contact us at support@bwbrandofficial.com
Exchanges
We only replace items if they arrived damaged. If you need a replacement, please send us an email at {support@bwbrandofficial.com} with your order number and a detailed information about the product damage. Upon approval, send your item to: {290 Springfield Avenue, Suite 3691, Newark NJ 07103}.
Need help?
Contact Information
Please contact our customer service via:
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- Email: support@bwbrandofficial.com
- Phone: 1 (732) 487-5624
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- Return Address:
290 Springfield Ave Suite 3691
Newark, NJ 07103
- Return Address:
Replacement Window
Customers reserves the right return a damaged product for replacement within 14 days of receipt. Please contact us within 48 hours of delivery with clear photographs of the item and packaging so we can assist you.
Return Instructions
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- Damage Notification: To initiate an exchange, contact our customer service at support@bwbranofficial.com with your order number and a detailed information about the product damage
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
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- Safely pack the item in the original packaging.
- Include the return authorization form and any necessary supporting documents or images.
- Return the product using a trackable shipping service or purchasing shipping insurance.
Specific Return and Refund Conditions
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- Defective Goods: If the product arrives defected, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
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- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
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- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
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- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
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- Cancellation After Order: Orders can only be cancelled before they ship.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Timelines
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- Replacement Window: Returns must be reported and shipped within 14days of receiving the product.
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- Processing Time: After receiving and inspecting the returned item, we will process provide a replacement within 14 days. You will receive a confirmation email.
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- Replacement Conditions: A replacement for defective, damaged or incorrectly delivered products are approved after inspection.
Return Address
Send all returns to:
BW Brand Luxe – Bwbrandofficial.com
Mailing Address: 290 Springfield Ave Suite 3691, Newark NJ 07103
Questions?
Visit our FAQ page or contact our customer service
If you have any questions about our refund policy or would like to inquire about the status of your refund, please feel free to contact our customer service team. We’re happy to assist you.
We are here to help you and ensure you have a positive BW Brand Luxe experience.
Thank you for shopping with us!